Status on special orders is available 4 weeks after the order has been placed. Send an email to customerservice@royschicago.com to get an update on when your furniture will be arriving. All status updates are estimates that are given by the manufacturer, and are subject to change in the event of factory or freight delay. When you submit a status inquiry, please include the first and last name on the order, the order number, and the best contact phone number or email for us to reach you.

Special order items will take approximately 6-8 weeks to arrive once the order is placed. The production time for any given order is given by the factory, and depends on the amount of time it takes for the manufacturer to produce and ship the product. Some manufacturers require an 8-12 week production window, and customers will be notified of longer time windows before purchasing.

Roy’s Furniture does offer delivery service throughout the Chicago-land area, surrounding suburbs, and to areas just outside of the state borders. Delivery prices are calculated based on the size of the order, distance, and flights of stairs. Our sales representatives will be happy to give you a delivery quote during the ordering process.

Roy’s Furniture expects all customers to measure every entry point into their home before placing an order. It is important to measure all stairways, doorways, elevators, etc. before purchasing any piece of furniture to make sure that it will be able to fit into your home. If upon delivery the item you have ordered does not fit through any area of your home, we do offer a take-apart service from a third party company. This service disassembles the item that does not fit, and reassembles it inside your home. There is an additional fee for this service that is paid to the third-party company that provides the disassembly. Roy’s is not responsible for items that do not fit in your home, and no refunds or exchanges will be given if your items do not fit.